There's an interesting new feature in Facebook marketing!
Marketing Land reported, "The new offering allows businesses to create an automated question and answer experience within Messenger that launches via Facebook’s click-to-Messenger ads for Facebook News Feed."
They are calling it automated lead generation, and it could really help with customer experience.
If you can't answer your Facebook messages within a few minutes, this is definitely a feature you should look into in order to meet customer expectations. Most people expect a really fast response from businesses within five minutes of sending them a message, which isn't always feasible without automated help!